Refund and Returns Policy

There can be certain circumstances, beyond our control, where you could receive a damaged/defective Product or a product that is not the same as per your original order. We shall replace the product with the same Products as per the order, at no extra cost. In such circumstances, before using the Product, please get in touch with our Customer Service Team, who will guide you on the process for replacing the product, at our Customer Service number +971 4 295 3511 or write to us at [email protected].

Where Products are not damaged/defective we will only accept return of certain Products on a case by case basis under these Terms. The return process for Products ordered through Paxas.ae can be amended by us, in our sole discretion and may depend on the nature and category of the product ordered.

Conditions for Return

• Please notify us of receipt of a damaged/defective Product(s) within maximum 48 hours of delivery of the Product.
• Products to be returned must be in the same condition as you received them, including keeping hygienic seals. Unless required by law, used or opened products will not be replaced under any circumstances
• It is advised that the returned packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
• Please contact our Customer Service Team to arrange for collection of your return. One of our drivers or shipping partners will pick up your return. Once collected your return will be inspected by us to determine if the return is acceptable.

Refunds

Once we have found the basis for the return acceptable, in our sole opinion and the Product has been received by Paxas.ae, then the refund will be processed based on the mode of payment of the order. Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 15 workings days. However, We shall not be responsible for the delay in refund due to delay in processes of banks. For all other modes of payment, a refund will be made by way of cheque payable to the person named on our invoice and as provided at the time of order within 7 working days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: CEO Building Office No. 609, Dubai Investment Park 1, Dubai – UAE.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: CEO Building Office No. 609, Dubai Investment Park 1, Dubai – UAE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.